House Manager (Part-Time)
The house manager is responsible for the smooth operation of the house (typically both the lobby and audience seating area) during the run of the show. House mangers welcome the public to the theatre and oversee their safety and well-being before, during, and immediately after the show. They answer question, listen to patrons’ compliments and concerns, and make audience members feel welcome. Reports to Operations Director.
- Responsible for ensuring excellent customer service from front-of-house staff.
• Provides an excellent patron experience at all performances.
• Manages printed program distribution, and secures programs and other patron materials.
• Maintains the appearance of the lobby and all public areas; communicates with Operations management as necessary to ensure a clean environment.
• Resolves conflicts with any patron issues.
• Oversees volunteer ushers for each show.
• Coordinates performance timelines with stage management, including preshow chat, curtain speeches, and intermission.
• Maintains ticket-scanning equipment, hearing impaired devices, and walkie-talkies for communicating with stage manager
• Completes and distributes house report for each performance, if required.
• Provides leadership in emergency situations, including fire alarm and inclement weather warnings.
• Works closely with management to ensure proper staff is in place for all performances.
• Works to ensure all house management needs are met.
- The work hours are flexible and can be tailored to the individual employee’s availability.
- Day, evening, and weekend hours available.
- This position is hourly and starts at $12.50/hour.
To perform the job successfully, an individual should demonstrate the following competencies:
- Guest Service – Manages any guest questions or concerns; Responds promptly to guest needs; Solicits guest feedback to improve service; Responds to requests for service and assistance; Meets commitments
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
- Computer Literacy – Becomes adept with all software and hardware used in day-to-day tasks; Able to adapt to new and changing technology or procedures.
- Professionalism – Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Meets attendance commitments and requirements
- High School diploma or GED equivalent
- Some college preferred
- Previous data entry and/or customer service experience is preferred