Ticket Policies

Picture of Florida Rep Educations Summer Intensive Roald Dahl's Willy Wonka JR.

Ticket Sales & Information

* THESE POLICIES APPLY TO ALL TICKETHOLDERS (Check, Cash, VISA, MASTERCARD, American Express, or Discover accepted):

Tickets for Florida Repertory Theatre Productions can only be purchased by calling Florida Rep’s Box Office, visiting the Window, or the floridarep.org Website. We Cannot Guarantee tickets purchased from another entity.
Buy Tickets Online
Big Bopper on the phone in Florida Rep's Production of Buddy! the Buddy Holly Story

On the Phone

Phone lines to the Box Office are closed after business hours and are not answered. The Box Office opens 2 hours prior to each performance (1 hour prior to each summer performance) for walk-up sales and remains open until the start of the performances.

Call Us

At The Box Office Window

Regular Hours

(Sept 2, 2023 to May 30, 2024)

Monday-Saturday: 10am-5pm

Show Day Hours

Tuesday-Friday: 10am- 7pm

Saturday: 12am- 8pm

Sunday: 12pm- 2pm

Off Season Hours

(June 3, 2023 to August 30, 2024)

Monday-Friday: 10am-1pm

Show Day Box Office Hours:

Tuesday-Friday: 5pm-6pm

Ticket Policies

All ticket sales purchased online are subject to a transaction fee. All prices and shows are subject to change.

ALL Tickets are held at the box office.

You may pick up your tickets anytime, during regular Box Office hours or at your first performance. Please come no later than 30 minutes before curtain to pick up your tickets. Our apologies but due to the intimacy of the ArtStage Studio, and for safety reasons we cannot guarantee late seating. If you are late, we may be able to seat you in the back if there is room. However, depending on the seating configuration, this may not be an option.

Only the subscriber/purchaser of record will be able to pick up tickets unless otherwise noted and approved by the aforementioned party.

If you are unable to pick up your tickets and want other people to use them, there are several options available to allow another party to pick up your tickets:

  1. Email the Box Office in advance at boxoffice@floridarep.org
  2. Call the box office and have your account noted
  3. Have a signed note from you presented by the party at Will Call.

Only the subscriber/purchaser of record may exchange tickets or make any changes to the account.

If you are a subscriber, you may list other names on your account that can make changes to your account in case of an emergency or in your absence. Current subscriptions can be broken down into more than one account and released to friends. If you would like to split up your subscription into multiple accounts, please contact the box office directly.


Refunds or credits may only be issued in the event that the theatre cancels the performance for which you hold tickets. The theatre management may, but is not obligated to make reasonable accommodations for performances missed due to Illness, Weather, Traffic, or other unforeseen circumstances. Please note that seat locations are never guaranteed when tickets are reissued. Events are removed from the website one hour prior to the scheduled event.

All exchanges are subject to a price increase, depending on the available seating, and a $7.00 exchange fee (if applicable). Please note that refunds are not given if the exchange is into a lower-priced seat or performance.

Subscription prices and individual ticket prices are subject to change without notice, based on availability.

Children under the age of 4 will not be admitted into the theatre, except for special events. Management reserves the right to ask patrons with disruptive children to exit the theatre to the lobby if need be.

Wheelchair and accessible seating is available. Please let us know your needs by calling the Box Office at 239.332.4488 at least 72 hours prior to the performance you wish to attend.

The rules for late seating and timing are at the discretion of theatre management and often vary for each production. Management reserves the right to refuse entrance and services to any patron.

All performances, artists, and dates are subject to change.

Please silence all cell phones and devices during the performance.

Recording devices of any type are not permitted during the performance.

Smoking, including Vaping/E-Cigarettes, is prohibited anywhere inside the Florida Repertory Theatre.

All patrons must be courteous and not behave in a manner that distracts the performers or detracts from the comfort of other patrons. Patrons must observe the rules of the theatre while on the premises and follow any instructions given to them by ushers or theatre staff. Photos and recordings are strictly prohibited. All mobile phones and electronic devices that could cause a disruption must be turned off during and through the entirety of the performance.

Management reserves the right to refuse admission or to eject any person whose conduct it deems to be disorderly or whose actions infringe upon the rights of other patrons or staff.

All patrons must remain in the designated audience seating/waiting areas at all times. Patrons are not allowed in the cast dressing rooms, private hallways or private offices, and should not obstruct cast members during the performance. Group packages and Backstage Tours are available by request and prior arrangement only. Please inquire when making reservations.

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