Box Office Associate (Part-Time)

Duties/Responsibilities

• Provide outstanding guest service at all times
• Answer incoming calls
• Process ticket orders by phone and in-person
• Cash handling for in-person orders
• Act as the first contact for guest questions and concerns about ticket orders completed over the phone, online, and in-person
• Be knowledgeable of all events, venues, websites, and software used in day-to-day tasks
• Perform other business related tasks as assigned by management

Work Hours/Salary

• The work hours are flexible and can be tailored to the individual employee’s availability.
• Day, evening, and weekend hours available.
• This position is hourly and starts at $12/hour.
  *must have flexible availability

Qualifications

To perform the job successfully, an individual should demonstrate the following competencies:

• Guest Service – Manages any guest questions or concerns; Responds promptly to guest needs; Solicits guest feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
• Computer Literacy – Becomes adept with all software and hardware used in day-to-day tasks; Able to adapt to new and changing technology or procedures.
• Professionalism – Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Meets attendance commitments and requirements

Education/Background Requirements

• High School diploma or GED equivalent
• Some college preferred
• Previous data entry and/or customer service experience is preferred

TO APPLY: Please email a cover letter and resume to Jobs@FloridaRep.org.