Buy Tickets

Ticket Sales & Information * THESE POLICIES APPLY TO ALL TICKETHOLDERS

(Check, Cash, VISA, MASTERCARD, American Express, or Discover accepted):

ALL Tickets are held at the box office.

Tickets for Florida Repertory Theatre Productions can only be purchased by calling Florida Rep’s Box Office, visiting the Window, or the floridarep.org Website. We Cannot Guarantee tickets purchased from another entity.

On the Phone: 239.332.4488

Online: www.floridarep.org/buy-tickets

At the Box Office Window: 2268 Bay Street Fort Myers, FL 33901

Regular Box Office Hours:

Monday-Saturday: 10am-5pm

Show Day Box Office Hours:

Tuesday- Saturday: 10am- Intermission

Sunday: 12pm- Intermission

Phone lines to the Box Office are closed after business hours and are not answered. The Box Office opens 2 hours prior to each performance for walk-up sales, and remains open until the end of intermission or, in the case of shows without an intermission, until 30 minutes after the performance begins.

All ticket sales purchased online ($2.00) and season subscriptions ($5.00) are subject to a transaction fee.

All prices and shows subject to change.

ALL Tickets are held at the box office.

You may pick up your tickets starting September 4, 2018 during regular Box Office hours or at your first performance. Please come no later than 20 minutes before curtain to pick up your tickets. Due to the intimacy of the ArtStage Studio, we cannot guarantee late seating. If you are late, we may be able to seat you in the back if there is room. If not, you are welcome to take your seats during intermission or, in the case of shows without an intermission, staff can schedule you for a replacement performance.

Only the subscriber/purchaser of record will be able to pick up tickets.

If you are unable to pick up your tickets and want other people to use them, there are several options available to allow another party to pick up your tickets: 1) Email the Box Office in advance at boxoffice@floridarep.org, 2) Call the box office and have your account noted 3) Have a signed note from you presented by the party at Will Call

Only the subscriber/purchaser of record may exchange tickets or make any changes to the account.

If you are a subscriber, you may list other names on your account that can make changes to your account in case of an emergency or in your absence. Current subscriptions can be broken down into more than one account and released to friends. If you would like to split up your subscription into multiple accounts, please contact the box office directly.

ALL TICKETS SALES ARE FINAL. THERE ARE NO REFUNDS OR CREDITS GIVEN FOR MISSED PERFORMANCES. Refunds or Credits may only be issued in the event that the theatre cancels the performance for which you hold tickets. The theatre management may, but is not obligated to make reasonable accommodations for performances missed due to Illness, Weather, Traffic or other unforeseen circumstances. Please note that seat locations are never guaranteed when tickets are reissued.

Events are removed from the website one hour prior to the scheduled event.

All exchanges are subject to a price increase, depending on the available seating, and $5.00 exchange fee (if applicable). Please note that refunds are not given if the exchange is into a lower priced seat or performance.

Subscription prices and individual ticket prices are subject to change without notice, based on availability.

Children under the age of 4 will not be admitted into the theatre, except for special events. Management reserves the right to ask patrons with disruptive children to exit to the lobby, if need be.

Wheelchair and handicapped seating is available. Please let us know your needs by calling the Box Office at 239.332.4488 at least 24 hours prior to the performance you wish to attend.

The rules for late seating and timing are at the discretion of theatre management and often vary for each production.

Management reserves the right to refuse entrance and services to any patron.

All performances, artists and dates are subject to change.

Please silence all cell phones and pagers during the performance.

Recording devices of any type are not permitted during the performance.

Smoking, including Vaping/E-Cigarettes is prohibited anywhere inside the Florida Repertory Theatre.

All patrons must be courteous and not behave in a manner that distracts the performers or detracts from the comfort of other patrons. Patrons must observe the rules of the theatre while on the premises and follow any instructions given to them by ushers or theatre staff. Photos and recordings are strictly prohibited. All mobile phones and electronic devices that could cause a disruption must be turned off during and through the entirety of the performance. Management reserves the right to refuse admission or to eject any person whose conduct it deems to be disorderly or whose actions infringe upon the rights of other patrons or staff.

All patrons must remain in the designated audience seating/waiting areas at all times. Patrons are not allowed in the cast dressing rooms, private hallways or private offices, and should not obstruct cast members during the performance. Group packages and Backstage Tours are available by request and prior arrangement only. Please inquire when making reservations.

Exchanges

Exchanges can be made by calling the Box Office at least the day prior to your scheduled performance.

Subscribers are not charged an exchange fee; all others are charged a $5.00 exchange fee per ticket. No credit is given for changes to a lower-priced performance. Please note, when you make an exchange, we cannot guarantee your same subscription seats, and you will be offered the best available seats at that time. Exchanges cannot be made on or after the date of performance, or for a different production. Subscribers may request a Ticket Exchange voucher if unable to book an alternate performance at the time of exchange.

Tickets may also be donated as a tax-deductible contribution to Florida Repertory Theatre. An acknowledgment letter for the value of the tickets can only be sent to the purchaser of record as receipt of the donation.

PROFESSIONAL THEATRE

• NO REFUNDS

Single Tickets: May request a Tax Credit at least one day prior to performance.

Subscribers: May request a Tax Credit at least one day prior to performance.

• SEAT / SECTION EXCHANGES

Single Tickets: $5 fee per ticket. Seat upgrade fees apply. No refunds for downgrades.

Subscribers: Free Exchanges. Seat upgrade fees apply. No refunds for downgrades.

• MISSED PERFORMANCE / REPLACEMENT TICKETS

Single Tickets: Call the morning of replacement performance. 50% discount for other available seating. Upgrade fees apply Subject to available performances and available seats.

Subscribers: Call the morning of replacement performance. 50% discount for same section seating. Upgrade fees apply. Subject to available performances and available seats.

CHILDREN’S THEATRE

Children over the age of one will need a ticket. And out of respect for all ticket buyers and our guests, anyone causing a disturbance during the performance will be asked to leave the theatre.

• NO REFUNDS

Single Tickets: May request a Tax Credit at least one day prior to performance.

• PERFORMANCE DAY EXCHANGES

Single Tickets: $5 fee per ticket, 2 hours prior to curtain time.

• MISSED PERFORMANCE / REPLACEMENT TICKETS

Single Tickets: 50% discount for Replacement Tickets. Subject to available performances and available seats.

 IMPORTANT TICKET DATES:

RENEW SEASON TICKETS:                      to                         ;To renew your same Seats and Performance Days/Times (“Seats”), call, or visit the Box Office!

NOTE: Even if you plan to change your seats, renew prior to March 14 so that you will have your current seats, should an acceptable change not be available.

If you do not renew your Seats prior to                               , they will be RELEASED to the public.

NEW SEASON WAIT LIST:                                      

Purchase in advance and be placed at the top of the list for the best available seats prior to New Season Ticket sales on __________(wait list sales are refundable).

MAKE CHANGES: __________to __________

This special one-week period has been added for your convenience prior to New Season Ticket sales. To change your Seats and/or Performance Days/Times, call or visit the Box Office. Requests will be accommodated upon receipt (first come; first served). Your Tickets will be issued immediately.

Again, we encourage you to renew your current seats prior to ___________, to guarantee that you have your current seats, should an acceptable change not be available.

NEW SEASON TICKETS ON SALE: ________________

New Season Ticket purchasers can select Seats and Performance Days/Times based on availability.

SINGLE TICKETS ON SALE: BEGINNING ____________

 Group Ticket Policy

• Each order will be confirmed upon Florida Rep’s receipt of the Booking Deposit.
• The Booking Deposit is either a $100 or 25% of the total order – whichever is greater– and is non-refundable within two weeks of the chosen performance date. Please note, any deposits not received will result in loss of reserved seats.
• Full payment and final ticket count is due 2 weeks before show date. Bookings that are not paid in full within the specified time frame are subject to cancellation and a loss of deposit. All payments must be received by credit card or in one check. Multiple individual checks cannot be accepted for group sales. Please note your order number on your check.
• Groups must maintain a count of 10 tickets to qualify for the group discount. Groups that drop below a ticket count of 10 will have ticket prices adjusted to regular rates. Groups of 20 or more are eligible for 2 complementary tickets. Group pricing may not be combined with any other discount offer, coupons or vouchers.
• Please plan to arrive at Florida Repertory Theatre 30-45 minutes before show time. If dining at The Twisted Vine Bistro please plan to arrive 2 hours before show time. Florida Rep will have an attendant at the parking gate to allow your party entry.
• The group leader will receive all tickets when the order is paid in full and is responsible for the distribution of the tickets to their party. All communication will be limited to the designated group leader and Florida Rep’s Group Sales Coordinator. No exchanges can be made on individual group tickets.
• Payments can be made through the Group Sales Line, at 239.332.4665 ext. 2043 or the Box Office Line 239.332.4488. Our Sales Associates are available Monday through Friday 10AM to 5PM (hours subject to change).
• Once invoice is paid in full, you can choose to have your tickets mailed to you (shipping fees apply) or they may be picked up at “Will Call” upon arrival.
• All sales are final after invoice is paid.
• We are here to assist you in making your group’s visit memorable and enjoyable – please let us know if your group has any special needs and how we can be of assistance. Talkbacks and pre-show dining packages are available by request and prior arrangement only. Please inquire when making reservations.

 Rush Passes

Rush Passes can be purchased at the Florida Repertory Theatre box office or over the phone 239.332.4488. . Rush Pass tickets are not guaranteed, cannot be reserved in advance, are subject to availability, and are issued only 90 minutes before the performance. This means you are eligible to come to any performance during a production, if there are tickets available 90 minutes before the performance begins. If tickets are available, we will book you into the best available seating. If a performance is sold-out, we will not be able to honor Rush Tickets for that performance. Please call the Box Office on the day of the performance you wish to attend to check availability before coming to the theatre.

Ticket Exchange Vouchers

Ticket Exchange Vouchers can be used by subscribers in the event that they are unable to book an alternate performance at the time of exchange. Ticket Exchange Vouchers can be used for any 2018-2019 Season performance in seating of equal or lesser value. Please note that seat locations are never guaranteed when tickets are reissued. Ticket Exchange Vouchers are subject to a price increase, depending on the available seating. Please note that refunds are not given if the exchange is into a lower priced seat or performance. Ticket Exchange Vouchers can not be used for future purchases or as a Gift Certificate.

Gift Certificates

Our Gift Certificates can be used to purchase tickets for any of our limited engagements or season performances on sale at the Florida Repertory Theatre box office or over the phone, or online. They cannot be used for any production or individual that rents our venue. Gift Certificates, for any denomination, can be purchased by phone or in person at the box office during business hours.

Patrons with Disabilities

Florida Repertory Theatre is dedicated to providing persons with disabilities the necessary measures for a comfortable and enjoyable experience. Accessible seating for persons with disabilities is available in both the Historic Arcade and ArtStage Studio. Please be sure to mention any special seating request when placing your ticket order. Our lobby restrooms also are fully accessible.

RF Listening System

Headsets aiding in amplification and clarity are available for hearing impaired patrons on a first come first serve basis. Receivers and earphones are available free of charge and may be signed out prior to the performance using a driver’s license or major credit card as a “deposit”. We also now feature T-Coil Hearing Loop technology in the Arcade Theatre courtesy of Chippendale Audiology.

Parking

Parking is likely to fill up, you may arrive up to 2 hours before curtain as possible. However, you cannot park in front of the gate and wait until someone comes out at the start. Please NEVER do this. See below for updated Parking Policies;

Bill Smith Inc. who owns and leases out the parking lot adjacent to the theatre has given our theatre new directions we must follow. Effective immediately our patrons are only permitted access to parking on the paved parking lot on the right-hand side ONLY if they have a handicap sign or license plate. All our other patrons must park in the grass as directed by their parking attendant. Please comply with our new updates to the parking situation so we can continue to have access to this lot for our patrons

Please be advised that access to Free Parking at Florida Rep is a privilege afforded to our patrons by the property owner. Parking spaces are shared with River District merchants, employees, and residents and Florida Rep patrons will be allowed access no earlier than two hours before each performance. If you arrive a half hour before show time you should expect to park in one of the public parking garages, located at 2118 Bay St, Fort Myers, FL 33901 and 2286 Main St, Fort Myers, FL 33901

Please make plans to arrive early in that 2 hours. In the event that the lot fills up, you may park in one of two paid access municipal parking garages downtown, use one of five different paid-access event parking lots, or take advantage of numerous street parking options (free after 5 pm)

Florida Repertory theatre is a 501(c)(3) not-for-profit organization. If you would like to support the theatre by making a tax-deductible donation, please call 239.332.4665 X 2016, or donate on-line.