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Florida Repertory Theatre’s Policies

Please Check Regularly for the most up-to-date Policies!

REFUNDS – Please note that there are NO refunds. There is a $5 fee for exchanging tickets for another performance. Subscribers are treated to complimentary exchanges into similarly priced performances. Exchanging tickets from a Discounted Preview Performance to a Regular Priced Performance will result in paying the difference in price. Subscriber’s exchange fee for this instance will be the difference of a preview priced ticket to a regular subscription priced ticket, but the additional $5 fee will be waived. All exchanges must be made at least 24 hours prior to the performance. Exchanges cannot be made for missed performances. All education classes and camps are non-refundable.

STAND-BY – All Seats are guaranteed until 5 minutes before curtain. If you arrive after 5 minutes before curtain, your seats may be resold. In the event of a sold-out performance, we would be happy to book you a standby seat for $35. Please arrive at the theatre early, and a house manager will do their best to place you in available seats. In the unlikely event that there are no available standby seats for that performance, we will do our best to place you into another performance. If there is not a replaceable performance, you will receive a full refund.

GROUP RATES – Each order will be confirmed upon Florida Rep’s receipt of the Booking Deposit.

The Booking Deposit is either a $100 or 25% of the total order – whichever is greater– and is non-refundable within two weeks of the chosen performance date. Please note, any deposits not received will result in loss of reserved seats.

Full payment and final ticket count are due 2 weeks before the show date. Bookings that are not paid in full within the specified time frame are subject to cancellation and a loss of deposit. All payments must be received by credit card or in one check. Multiple individual checks cannot be accepted for group sales. Please note your order number on your check.

Groups must maintain a count of 10 tickets to qualify for the group discount. Groups that drop below a ticket count of 10 will have ticket prices adjusted to regular rates. Groups of 20 or more are eligible for 2 complimentary tickets.

Please plan to arrive at Florida Repertory Theatre 30-45 minutes before show time. If dining at The Twisted Vine Bistro please plan to arrive 2 hours before show time. Florida Rep will have an attendant at the parking gate to allow your party entry.

The group leader will receive all tickets when the order is paid in full and is responsible for the distribution of the tickets to their party. All communication will be limited to the designated group leader and Florida Rep’s Group Sales Coordinator. No exchanges can be made on individual group tickets.

Payments can be made through the Group Sales Line, at 239.332.4665 ext. 2043 or the Box Office Line 239.332.4488. Our Sales Associates are available Monday through Friday from 10 AM to 5 PM (hours subject to change).

Once the invoice is paid in full, you can choose to have your tickets mailed to you (shipping fees apply) or they may be picked up at “Will Call” upon arrival.

All sales are final after the invoice is paid.

We are here to assist you in making your group’s visit memorable and enjoyable – please let us know if your group has any special needs and how we can be of assistance. Talkbacks and pre-show dining packages are available by request and prior arrangement only. Please inquire when making reservations.

 If you are interested in bringing a STUDENT Group to one of our shows, please contact our Education Director, Kody C. Jones, at 239.332.4665 ext. 2036.

PARKING – Parking is likely to fill up, so please try to arrive as close to an hour before curtain as possible. However, you cannot park in front of the gate and wait until someone comes out at the start of the hour before the show. Please NEVER do this. See below for updated Parking Policies;

Bill Smith Inc. who owns and leases out the parking lot adjacent to the theatre has given our theatre new directions we must follow. Effective immediately our patrons are only permitted access to parking on the paved parking lot on the right-hand side ONLY if they have a handicap sign or license plate. All our other patrons must park in the grass as directed by their parking attendant. Please comply with our new updates to the parking situation so we can continue to have access to this lot for our patrons

Please be advised that access to Free Parking at Florida Rep is a privilege afforded to our patrons by the property owner. Parking spaces are shared with River District merchants, employees, and residents, and Florida Rep patrons will be allowed access no earlier than one hour before each performance. If you arrive a half hour before show time you should expect to park in one of the public parking garages.

Please make plans to arrive early in that hour. In the event that the lot fills up, you may park in one of two paid access municipal parking garages downtown, use one of five different paid-access event parking lots, or take advantage of numerous street parking options (free after 5 pm)

ASSISTED LISTENING DEVICES – Assisted Listening headsets are available for all performances. Visit the House Manager behind the counter at Concessions to receive one. You will need a valid ID. We also now feature T-Coil Hearing Loop technology in the Arcade Theatre courtesy of Chippendale Audiology.

STUDENT TICKETS – We are happy to offer $10 Tickets with a Valid Student ID! The ID MUST be presented when picking up tickets.

VOUCHERS/COUPONS – If you received a voucher or coupon for a BOGO, Free Ticket, or a Volunteer Voucher, please refer to the policies on the voucher or coupon. All vouchers and coupons are subject to availability and MUST be presented at time of picking up tickets. If you fail to present the voucher or coupon, you will be required to pay full price.